1. Does this product appeal to a large demographic and is it an in demand product?
The “Go Green” movement is in full force, and everyone needs to clean, and there is something for everyone. The concept of chemical free cleaning and organic personal care is unique to direct sales, and the product is in high demand due to limited chemical free alternatives that actually work effectively.

2. Are there consumable products in the line that my customers will need to come back to me to reorder?
Yes there are numerous personal care products, as well as detergents and other cleaners that are all consumable.

3. What does Norwex mean?
Norwex is a combination of the words “Norwegian Experience”. Indicating a safe experience

4. How long has the company been in business?
Norwex has been in business out of Norway since 1995, and came to Canada in 1999. Approx 6 yrs later Norwex was introduced to the USA.

5. Where is the Head Office located?
Currently (as of 2008) Norwex head office for North America is located in Dauphin, Manitoba, which is in Canada. We are aiming to open a warehouse in the USA in the next few years.

6. How much is the kit and what is included?
CANADIAN STARTER KIT will now contain the following:

2 Small Antibac Enviro Cloths
1 Antibac Window Cloth
1 Antibac Mitt
1 Spray Bottle
10 Clean Without Chemicals Flyers
1 Norwex Tote Bag
1 Success Builder
1 Product Manual
1 Norwex DVD
5 Hostess Order Forms
5 Hostess Planners
1 Sales Consultant Manual
1 Antibac Brochure
10 Invitation Postcards
5 Sales Summary Forms
10 Catalogs
20 Customer Order Forms
All for the price of $59.95 plus tax
• Canadian consultants also receive one item of their choice for half price. We suggest the Large Superior Mop as it is the best savings, and the most sought after item.
• If you sell $2500 retail in your first 3 months, you will receive a $200 shopping spree.

For US consultants the kit is free for the first three months and does not need to be paid for if you sell $2000 (retail) in the first three months. The kit includes:
The USA STARTER KIT will now containt the following:

2 Antibac Enviro Cloths
1 Antibac Window Cloth
1 Antibac Mitt
1 Large Dry Mop Pad
1 Antibac Large Wet Mop Pad
1 Large Mop Base
1 Telescopic Mop Handle
1 Spirisponge
1 Norwex Tote Bag
1 Product Manual
1 Norwex DVD

1 Sales Consultant Manual
10 Catalogs
50 Customer Order Forms
10 Hostess Order Forms
10 Sales Summary Forms
1 Clean Without Chemicals Flyer
10 Hostess Planners
1 Invitation Postcard
1 Success Builder
1 Antibac Brochure

7. Are there kit options?
As of 2008 there are no kit options. All kits are as listed above, and it is up to the consultant if he or she would like to place an immediate order to boost inventory.

8. What is the shipping cost per order?
Each customer pays $4.95 for their orders that are shipped anywhere in North America. All customers pay this at parties as well. There are shipping minimums on larger party orders, of up to $15.00 ( for orders over $350 retail). So if you put in a party order under your own name for hostess gifts, you would need to pay the minimum shipping dependant on the total order.

9. Is there a minimum sales quota I must reach?
There are no monthly quotas, however to remain “active” ( if you go inactive you will be charged $25 to reactivate), you must maintain sales of a minimum of $250 retail over 6 months. This does not all have to be in the same month.

10. What is the commission that I will receive on my sales?
You automatically start earning the commission of 35% even on your first sale. This does not fluctuate due to sales volumes.

11. Do I get discount on my products?
Yes you receive 35% off your own purchases as well.

12. What is the earning potential as a consultant?
This will vary from consultant to consultant dependent on your sales, and whether or not you hire on others to build a team. The average consultant will earn $175 or more per party.

13. Can I build a team and if so how much do I earn from my down line?
Absolutely! This is what we consider BIG TIME. Those that choose to hire on others, will earn a profit of their team’s sales. Team building is a wonderful way to bring in a residual income. This income will only grow as you hire on more and more active consultants.
You can hire in 8 different countries to build your team.
Canada, USA, Estonia, Lithuania, Australia, Norway, Austria, England
The payout on your team sales are best described in our “Success Builder” brochure.

14. When do I get paid and how do I get paid?
If your customer pays by cheque ( must be written to you), or cash you keep 35% of it and when you send in your order to the company they will take the other 65% off of your credit card you use for ordering. You can then take the rest of the amount of the order total and apply it to pay off your credit card. For example if you do a party of $500 and your customers all paid by cash you would have 35% in your packet to take home that night.

If your customers paid you by credit card, Norwex would send you a cheque ( currently by mail, however we are working towards direct deposit ). Pay outs are done twice a month.

15. What sort of training is provided?
As a part of my team you will receive an access code to my online Team Resource Site at no charge to my consultants. This will provide you with marketing materials for your new business, training info on all the products in our line, training on hostess coaching, customer service, business development materials, an open forum to ask the team questions, a list of testimonials and so much more. I also provide a free dvd of a mock home presentation for further training. I also host conference calls for training and development and for those on our team from across the continent to gain a connection amongst one another.

16. Are parties required or can the customer order directly from the company and would I still receive a commission on a sale through head office?
Parties are not required however this is the best way to educate your customers and increase your earnings through ample sales versus individual sales. Customers must order through a consultant, not through Head Office.

17. How can I market my business?
• Through home party
• family and friends,
• web sales (you can have your own site made up and in the next year Norwex will have websites for each consultant)
• trade shows/ craft shows/ farmers markets
• News paper magazines and community papers
NOTE : that when you are advertising your business you must contact your manager and or head office to have your info approved, and you must use the Norwex logo, and the slogan, “Improving quality of life”.

18. Do I need a credit card machine to process orders paid via credit card, and do I pay a certain percentage on each credit card payment?
No, head office processes all credit card orders, and they cover the fee for this.

19. Is it required that I carry inventory?
No, inventory is not required. It is up to each individual consultant if they wish to carry stock. Many choose to carry some of the favourites with them to parties so that customers can walk away from the party with product. This always helps increase sales.

20. Does the Company have a guarantee or warranty on products?
Yes our products all come with a 60 money back guarantee. Our Microfiber has a warranty of 2yrs ( however if cared for properly it will last approx 10 yrs). Other items in the line have warranties of 1-5 yrs.

21. What are some examples of incentives for dedicated, consistent consultants?
• Monthly product bonuses for sales and or recruiting
• Annual sales incentives ( prizes, cruises, trip to Hawaii or Australia)
• For every consultant that you sign on that sells $2500 in Canada or $2000 in USA in the first 3 months of signing up, you will receive a $300 shopping spree

22. Is there an annual conference that I can attend?
Yes every year there is an annual conference held in various cities, and it is generally a 2-3 day event held in August. This is the best boost for any consultants business, as new products are launched with training from the suppliers, guest speakers in the industry train and provide us with new tools to grow our businesses, and of course our Go for the Goal annual incentive rewards banquet is held to honour those who did an outstanding job in their business over the past year.

23. Is Norwex a part of the DSA or DSWA?
We are not registered however we do work with both. The reason we are not registered is because this limits what we can do as consultants. We have much more freedom by not being registered. By not being registered, we can sell through our own personal websites, and we can sell product at trade shows and so much more. Our CEO did not want the restrictions to grow our business that many find by being a registered member of the DSA or DSWA as you MUST abide by their rules if registered.

24. What if I run out of Bookings?
Norwex has set us up so that this is not a worry. We have systems in place that will entice new bookings all the time. Our hostess plan is one and our customer specials are another. Because we can also be the hostess, we can place an order and keep the free hostess gifts to give as gifts to our customers if they will book a show of their own.
My Team Resource Site has ample ideas to create bookings and sustain your business.

25. Do I pay for the hostess gifts given through the Hostess Program?
No all free products and the shopping spree is courtesy of head office. They offer a completely company funded hostess program. However to increase the number of bookings per show you can offer something extra for free, such as product or a future discount.

26. What is the Hostess Program?
The Hostess Program is a 4 star program meaning there are four different ways to earn free hostess rewards.
1. The hostess/host is rewarded with a FREE Window Cloth for each booking at from their party.
2. The hostess/host receives a free gift for the number of customers paying the shipping cost of their order. They get a gift for 5 buying guests or more. As the customer count increases so do her free gifts.
3. Total party sales determine the value that the hostess/host receives for their shopping spree. They can spend 8% of the party total on orders under $250 on product of their choice. Sales of $251- $750 they get 10% of the total to spend on items of their choice, and 12% on all parties over $751.
4. Norwex creates a monthly Hosting gift package that changes every month. The party must have a booking to receive these generous packages and the higher the sales, the more free product is rewarded.

Our hostesses are not charged shipping and handling for their orders.

27. What is the average total sales at a party?
The average party sales are $500-$750. On this you would earn between $175 to $263 on that one show.

28. How long is the average party?
The average party is one to two and half hours from start to finish. This includes introduction of guests, product demos, and testimonials of products, benefits of becoming a consultant, and presenting the hostess plan to achieve bookings, and ordering time.

29. What is the average time spent preparing and wrapping up a show?
This will vary from a new to an experienced consultant. The average consultant will spend 3 to 4 hours. This includes hostess coaching calls, show time, paper work, and customer service. If you look at it this way you can break down the numbers to see that our consultants will average $45 to $85 an hour for their work on their business.

30. What is the cost for business supplies such as catalogs and order forms?
• Order forms- $9.50 for a 100
• Catalogs- $0.55 each
• Recruiting Brochures including contracts- $12.50 for 25
• Invitations- $4.00 for 100
• Hostess Planners- $8.50 for 25

31. Do I need to get a Small Business license or a Direct Sellers License?
This depends on where you live. Some provinces do not require it and some cities or towns will require it. Contact your city or municipality to find out their guidelines.

32. Am I required to submit the sales tax ( do I need a GST number- for Canadians)?
No, as a consultant we remit the sales tax to head office, and they remit to the government.

33. Can I write anything off for taxes if I join the company?
This is one of the most popular reasons men and women choose direct sales. You can work the business out of your home and therefore you are entitled to all the write offs you would get by owning a home business. You can write off such things as a portion of your home renovations, utilities, house tax, vehicle expenses, and interest on both your vehicle and your mortgage, mileage, promotional items, office expenses (including computer, and office furniture), business supplies, postage, demo items, travel expenses (if related to the business), food and more. Speak with an accountant to find out all the tax benefits of this type of business.

34. Now that I’ve decided to start my own business with Norwex, what do I do next?
Simply email me and let me know your decision and I will email you a contract that you can fax in to head office right away. Once you send it in, Norwex will ship your starter kit with your training manual and supplies the same day, so you can get started right away. Let me know once you’ve faxed in the agreement and I will provide you with a password to start downloading online files to educate yourself right away.

35. What is recommended to do for a successful start to my business with Norwex
Sign up today and you'll have access to over 250 sources of business material to train you, help you market your business, teach you how to run a truly successful home party business, free online video of a presentation, audio training and more. Simply get out your calendar and circle the available dates that you want to book. Then pick up the phone and call everyone you know and start asking them to host a show for you to help you get your business off the ground. Many offer an extra free gift to the first 6 that book a show on the dates you have circled. We recommend that you try to book 6 shows in your first 6 weeks of the business. Those that book 6-8 shows are making between $800 and $1000 in that first six weeks. It’s a great kick off to your business, and a great way to ensure you also have quick start which means a greater success with your business down the line.

Thank you for your interest and if you have any further questions please feel free to email me directly at Cynthia@savewithnorwex.com or call me at toll free 1-866-300-9295. I look forward to welcoming you to our team and helping you achieve all your goals and dreams through Norwex.